PRIVACY AND COOKIES POLICY

To access our Cookie Policy, please click here.

Privacy Policy

• 1. About This Privacy Policy and Morhello.com
• When Does This Privacy Policy Apply?
• 2. About Your Personal Data and Uses
• What Personal Data Does Morhello.com Collect on Me and Others?
• What Personal Data Does Morhello.com Disclose for a Business Purpose?
• How Does Morhello.com Collect My Personal Data?
• How Does Morhello.com Use My Personal Data?
• How Does Morhello.com Share My Data?
• 3. What are My Rights?
• 4. Use of This Website by Children
• 5. Information Security and Protection
• 6. Modification of Privacy Policy

Welcome to Morhello.com! This Privacy Policy, together with our Cookie Policy and Terms and Conditions, sets out the approach that we at Morhello.com take with regards to the collection and handling of any personal data about you, and applies to all Morhello.com websites (including any affiliated sites), mobile apps, and other services operated by us (hereafter collectively referred to as the “Services”).

The wordings “Morhello.com” or “Morhello” or “we” or “us” or “ours” will be interpreted accordingly.

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously and make it a high priority to ensure the security and confidentiality of the personal data you provide us when you visit our website or use our Services. Before providing us with your personal data, please read this Privacy Policy carefully to learn about our privacy practices.

About This Privacy Policy and Morhello.com

When Does This Privacy Policy Apply?

This Privacy Policy applies to information about you as an identifiable person that Morhello.com or its mobile application collects from, or about you. This Privacy Policy does not apply to anonymous data that cannot identify you in any way, or data made available to public.
This website may contain links to third-party websites. Morhello.com is not responsible for the privacy practices or the content of any of the third-party websites. We recommend that you carefully read the privacy statements of such websites.

Morhello.com

Morhello.com is operated by World Medical alliance (Thailand) Co., Ltd. a limited liability company with its address at FL 12A, 2922/212 New Petchaburi Rd, Khwaeng Bang Kapi, Khet Huai Khwang, Bangkok 10310. We are a global online travel agency.

About Your Personal Data and Uses

What Personal Data Does Morhello.com Collect on Me and Others?

We collect the following personal data on you and others (set out in the categories established by the Thailand’s Personal Data Protection Act (PDPA)):

• Identifiers, such as: your name; address; email address; phone number; a unique personal or online identifier; an IP address; an account name or ID document / passport number.
• Personal information, such as: insurance policy number; bank account number, credit card number and details, debit card number and details, or any other financial information; or medical information or health insurance information (when fulfilling your services or purchase requests for disability considerations).
• Your date of birth and gender (we may collect information on other protected classifications when fulfilling your individual travel requests such as dietary preferences)
• Internet or other similar network activity, including:
• Device information or software information, such as your IP address, software version and device identifier (IDFA / IMEI) of the mobile device you use, and configurations of the web browser or mobile device you use to access our services.
• Information that is searched for or browsed when you use our services, such as web pages used or terms searched and pages visited through the app, as well as other information browsed or provided when using our services.
• Information contained in the content you share through our services, such as a photo shared or uploaded, comments, and dates and times, etc.
• Information on your preferences, such as language, region and currency.
• Geolocation data, which we collect when you turn on your device’s location feature and use our location-based services. This includes your geographical position information collected via GPS or WIFI, your address information contained in the account information you provide to us, and shared information uploaded by you or others showing your current or previous location. You can turn off the location feature to prevent us from collecting your location information.
• Audio information, when we record phone conversations, when you call us and when you answer our calls. Additionally, we may integrate calling services into our platforms to enable you to connect with us, and when we do, we receive metadata about the call activities (such as where you called from, who you are, and the date and length of the call).

What Personal Data Does Morhello.com Disclose for a Business Purpose?

We disclose the following personal data for a business purpose:

• Identifiers, such as: your name; address; email address; phone number; a unique personal or online identifier; an IP address; an account name or ID document number or passport number.
• Personal information, such as: insurance policy number; bank account number, credit card number and details, debit card number and details, or any other financial information; or medical information or health insurance information (when fulfilling your services or purchase requests for disability considerations).
• Your date of birth and gender (we may collect information on other protected classifications when fulfilling your individual travel requests such as dietary preferences)
• Internet or other similar network activity, including:
• Device information or software information, such as your IP address, software version and device identifier (IDFA / IMEI) of the mobile device you use, and configurations of the web browser or mobile device you use to access our services.
• Information that is searched for or browsed when you use our services, such as web pages used or terms searched and pages visited through the app, as well as other information browsed or provided when using our services.
• Information contained in the content you share through our services, such as a photo shared or uploaded, comments, and dates and times, etc.
• Information on your preferences, such as language, region and currency.
• Geolocation data, which we collect when you turn on your device’s location feature and use our location- based services. This includes your geographical position information collected via GPS or WIFI, your address information contained in the account information you provide to us, and shared information uploaded by you or others showing your current or previous location. You can turn off the location feature to prevent us from collecting your location information.
• Audio information, when we record phone conversations, when you call us and when you answer our calls. Additionally, we may integrate calling services into our platforms to enable you to connect with us, and when we do, we receive metadata about the call activities (such as where you called from, who you are, and the date and length of the call).

How Does Morhello.com Collect My Personal Data?

We Collect Information Directly From You

Morhello.com collects and uses the information you provide to us directly in order to provide you with the services you request. For example, when you:

• register a Morhello.com account;
• browse on our website or use our app;
• book and pay for a travel product, such as a hotel, car rental or a flight, cruise or attraction ticket;
• get in touch with our customer services team, or reach out to us through other means (such as through social media) – this includes recording phone conversations, when you call us and when you answer our calls; or
• participate in referral programs or sweepstakes, or provide us with feedback on or ask for help with our services.

You may be make a booking on someone else’s behalf, in which case you will provide their personal data to Morhello.com. However, we would like to remind you that it is your responsibility to ensure that the person or people whose personal data you have provided are aware that you’ve done so, and have agreed to your sharing of their personal data with Morhello.com for these purposes.

We Collect Data Automatically

Morhello.com collects some data about you automatically. Specifically, the geolocation data, audio information and internet or other similar network activity information set out in section “What Personal Data Does Morhello.com Hold on Me and Others?” above. We collect this information through cookies, a web beacon, or other channels when you use our services.
More information on how we use cookies can be found in our Cookie Policy below.

We Collect Data Through Other Sources

We will obtain some data from affiliates and business partners. For example, when you make a booking or order through the website or mobile app of one of our affiliates or business partners. Also, we allow you to log into Morhello.com with your social media account, and with your consent (you grant authorization to the social platform), your personal data will be shared with us through that social platform.

How Does Morhello.com Use My Personal Data?

§ Morhello.com will generally collect and use your personal data for the following business and commercial purposes:

1. To fulfil a contract, or take steps linked to a contract: The use of your information may be necessary to perform the contract that you have with us, including:

• 1.1) Providing services to you: We will use your personal data to complete and manage your online booking. In addition, we will provide you with related products and services through affiliates, business partners, and third parties.
• 1.2) Fulfilling obligations: Dealing with insurance claims and payments that occur under relevant policies, processing commissions paid to partners, claiming for loss caused by service partners, or recovering payments made etc.

2. For business purposes. In particular:

• 2.1) Account management: You can create a Morhello.com account and we will use the information you provide to manage your account and provide you with practical features. You can use your account for various operations, such as managing bookings, adjusting personal settings, adding frequently used Patient information, checking past bookings, evaluating orders, and managing payments, etc.
• 2.2) Responding to your inquiries and requests: We provide customer service in multiple languages to offer help when you need it.
• 2.3) Marketing activities: Where you have a Morhello.com account, we will also use your personal data for marketing purposes, such as sending you information and promotional activities on medical products or services that may interest you. You may also have subscribed to receive electronic direct marketing content in relation to our products and services, or other products and services provided by our affiliates and partners. You can opt out of receiving any non-essential emails, including marketing emails, by: contacting us; clicking the unsubscribe link contained at the bottom of such emails; or, by adjusting the notification settings in your account profile on the Morhello.com website or app.
• 2.4) Contacting you: Responding to and dealing with your questions or requests, sending booking- related messages (such as messages telling you of a successfully submitted booking, messages reminding you to complete unfinished bookings, etc.). We may also send you questionnaires or invite you to provide feedback on our services, etc.
• 2.5) Market research: We will sometimes invite you to participate in market research to better understand your interest in our products, services, and websites.
• 2.6) Improving service security and reliability: We may detect and prevent fraud and illegal activities and use your personal data for risk assessment and security purposes. If you are using our app, it will send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the app for future releases.
• 2.7) Data analysis: We may use your personal data for analysis so that we can get to know your location, your preferences, and demographic information, or match it with the data obtained from other sources (including third parties), to develop our products and services or marketing plans, and to improve our services.
• 2.8) Daily operations: Including but not limited to booking management, customer verification, technical support, network maintenance, troubleshooting, internal administrative affairs, internal policies and procedures, and producing internal reports.
• 2.9) Monitoring:
• We monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law.
• Your phone conversations with our customer service staff, both answering our calls and calling us, may also be recorded. We may rely on these recordings to monitor the quality of our customer service, check the accuracy of the information you provide to prevent fraud, or serve the purpose of internal staff training.
• We monitor your use of our website or app, to help us refine and improve the way our website or app works.
• 2.10) Reviews and feedbacks:
• We display user reviews on the related services information page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the website of the related accommodation or business partner’s website. This is to inform other travelers about the quality of the travel product you used, the destination you chose, or the other services you have used.
• 2.11) Payment verification: If you use a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number, and card number you submit in order to prevent fraud.
• 2.12) Investigations and complaints management: We use information you provide to investigate any complaints received from you or from others about our website, or our products and services. We also use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including the disclosure of such information in connection with legal process or litigation).

3. For purposes which are required by law:

In certain cases, we may need to use your information to handle and resolve legal disputes, regulatory investigations and compliance, respond to requests by government or law enforcement authorities conducting an investigation, or to enforce the Terms and Conditions in connection with any Services provided by Morhello.com as reasonably expected.

4. For sharing with our business partners:

Subject to your consent, we may share your personal data to our business partners listed under “How Does Morhello.com Share My Information” below for the purpose of allowing them to offer services to you.

How Does Morhello.com Share My Information?

We may share your booking information, account information, device information, and location information with affiliate companies within our corporate family and third parties, such as the partners detailed below, to ensure the successful provision of services to you. Our partners include the following types:

• Providers: including but not limited to hospital, pharmacy, doctor and retirement home that meet your booking needs. These providers may contact you as needed to provide you with medical products or services. These providers are not controlled by Morhello.com and personal data disclosed to them is subject to the applicable provider's privacy statement and security practices. Therefore, we encourage you to review the privacy policies of any medical provider whose products you purchase through Morhello.com.
• Third party vendors: We may work with third party vendors under contract to us to provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including information necessary for us to operate the features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
• Financial institutions and third-party payment agencies: When you place a booking, apply for a refund, or purchase medical related product or service, we will share the related information with the relevant financial institutions or the third-party payment agencies, and as we believe is necessary for fraud detection and prevention, we will further share other necessary information (i.e. email address, phone number, and IP address) with the relevant financial institutions.
• Business partners: Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our websites or apps. You may tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional products or services, we may share information about you, including your personal data, with those partners. Please note that we do not control the privacy practices of these third- party business partners.
• Affiliated companies within our corporate family: We may share your personal data with our affiliated companies so that we best provide you with the requested service as well as information about other medical-related products and services. All parts of our company provide similar protection measures for your personal data that are no less stringent than this Privacy Policy.

We may share your personal data in the context of complying with legal obligations, to protect our or your interests in legal matters, and in the case of a merger or acquisition.

What are My Rights?

1. Access to Your Personal Data
You can request access to your Personal Data retained by us. You may also request to obtain a copy of your personal data in electronic form without any costs at your first request. Subsequent requests may be subject to a minimal fee.

2. Correction of Your Personal Data
When you provide us with your personal data, please ensure that it is accurate and complete. If you believe that any of your personal data held by us is erroneous, please log into your account on Morhello.com or app and correct the Personal Data. In addition, please update your personal data through your account in a timely manner, should there be any changes.
If you wish to correct an error in any of your personal data held by us which cannot be corrected via your account on Morhello.com or app, or to access your personal data held by us which cannot be accessed via your account on Morhello.com, please submit your request to our contact details listed below.

3. Removal of Your Personal Data
To the extent permitted by applicable law, you may have the right to request us to remove your personal data that we hold from our systems, by contact us at our contact details listed below.
Upon your request, we will strive to remove your personal data from our systems, unless we are permitted or required by applicable law to do otherwise. We will also cease to collect, use or disclose your personal data, unless otherwise permitted or required by applicable law. Please note that by requesting us to remove your personal data, we may not be able to continue providing you with our services.

4. Withdrawing Consent
You may withdraw your consent given to us for collection and processing of your personal data, by informing us at our contact details listed below. Upon your request, we will cease to collect, use or disclose your personal data, unless required by law or if we have legitimate business or legal purposes for collection, using or disclosing such personal data. Please note that by withdrawing your consent to our collection, use or disclosure of your Personal Data, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such interruption of services.

5. Suspension of Personal Data Processing
You may request us to suspend the processing of your personal data, by informing us at our contact details listed below. Upon your request, we will cease to process your personal data, unless required by law or if we have legitimate business or legal purposes for processing such personal data. Please note that, by suspending your consent to process your personal data, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such interruption of services.

6. Object Against Personal Data Processing
You may object against the processing of your personal data, by informing us at our contact details listed below. Please note that suspending your consent to process your data, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such interruption of services.

7. Transfer of Personal Data
Subject to restrictions, you may request us to send or transfer your personal data kept by us to you or to other companies.

To address any privacy or security questions or concerns, or to make any of these requests, please contact us with details about your request at info@morhello.com.

We will respond to your above requests without undue delay. Morhello.com shall take reasonable steps to verify customer identity before taking further action on your request:

Where you have a Morhello.com account, we maybe ask you to:

• 1. Confirm your residency (country and city)
• 2. Log out of your account and log back in within 24 hours.
• 3. Where you have placed an order, provide us with 2 pieces of information of your recent order(s) (i.e. departure date or city, check-in date or hotel name, guest name).

Where you do not have a Morhello.com account, we will ask you to:

• 1. Confirm your residency (country and city)
• 2. Provide us with 2 pieces of information of your recent order(s) (i.e. departure date or city, check-in date or hotel name, guest name).

Where an authorised agent is making a request on your behalf, we will ask for proof of their authority, such as a copy of their power of attorney.

Morhello.com will not discriminate against you for exercising any of your rights under this section.

Use of This Website by Children

This website is not intended for anyone under the age of 18 years old. If you are under 18, you may not register with, or use this website.

Information Security and Protection

Morhello.com attaches great importance to information security and has set up a dedicated team for this. We strive to protect your personal data and have taken appropriate managerial, technological, and physical security measures.
In terms of the data life cycle, we have established security measures for all stages including data collection, storage, display, processing, use, and destruction. We take different control measures according to the level of information sensitivity, including but not limited to access control, SSL encryption transmission, and high-level encryption algorithms for encrypted storage, in order to mask the sensitive information to be displayed, etc.
Notwithstanding the foregoing security measures, please also understand that there are no “perfect security measures” for the internet. We rely on currently available technologies and take appropriate security measures to protect your information.
Your account has in-built security features. You are advised to properly safeguard your account and password and do not disclose your password to any person. If you discover your personal data has been leaked, especially your account and password, please contact our customer service staff immediately so that we can take the appropriate measures.
In the unlikely event of a data breach affecting your personal data , we will inform you in accordance with laws and regulations by email or other means.

Modification of Privacy Policy

Morhello.com will modify this Privacy Policy when necessary. Please understand that we may revise this Privacy Policy at times as we consider appropriate. We will note the date of the latest update of this Privacy Policy and the update will take effect when it is published. Morhello.com will not reduce your rights under this Privacy Policy. Morhello.com will prominently post major changes made (for example, for changes concerning certain services), we will inform you via email of the specific changes in the Privacy Policy. Therefore, you should review this Privacy Policy periodically to keep up with our most current policies.

This Privacy Policy has been updated and is effective from [27 August 2021 ]

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